Eric Villard

Enablement Operations & Systems Architect

I bridge the gap between engineering and field operations. By architecting n8n automation pipelines, deploying secure local LLMs, and engineering custom learning telemetry, I build the operational systems that eliminate waste, recover revenue, and deliver point-of-need technical enablement.

📞 410-917-1911
Eric Villard Headshot

AI & Process Automation

Architectural frameworks, data pipelines, and intelligent learning systems built to scale field operations.

AI-Driven Field Operations Intelligence Pipeline Diagram

AI-Driven Field Operations Intelligence Pipeline

An automated forensic intelligence pipeline that uses generative AI to analyze tens of thousands of field service call transcripts, structured to identify operational waste and track technician performance.

21,644 Records Processed & $3.47M Annual Waste Identified

Field Services GenAI Studio

A secure, multi-user web portal for a ComfyUI AI server. This internal tool provides our team with no-cost generative AI for video, images, and 3D models, with a robust job management system for concurrent users.

Saved $3,000–$5,000 Annually & 100% Data Security
Zero-Touch Enablement Triage Architecture Diagram

Zero-Touch Enablement Triage & Project Architecture

An intelligent automation engine (n8n) that transforms training requests into actionable project plans. It reads attachments, generates a full needs analysis and training outline, and delivers the files to the team.

Kick-off Shifted from Days to Minutes (50–70 Hrs/Mo Saved)
Custom LMS Telemetry Diagram

Custom LMS Telemetry & xAPI Architecture

An intelligent xAPI wrapper for PDF documents. Technical manuals transform into rich, trackable learning elements within an LMS, making static documents a source of actionable instructional intelligence.

Interaction Auditing Increased from Near-Zero to 100%

Grounded AI Copilot for Enablement Architecture

A specialized, conversational AI agent built to act as an expert trainer. It is grounded to our official documents (via SharePoint) to ensure technical accuracy, allowing my team to scale its output and focus on strategic design.

Increased Content Output Capacity by +30–40%

Instructional Design Foundation

A foundation of traditional instructional design, video production, and SCORM-compliant development that informs and grounds my current systems architecture. The course samples and interactive modules below are hosted as read-only work samples strictly for candidate evaluation purposes.

Performing a Jupiter Installation

Technical field installation video produced for service technicians.

Watch on YouTube ↗

In-Flight Wi-Fi Satellite Beam Switching

3D animated operational breakdown showcasing satellite beam switching in flight.

Watch on YouTube ↗

Pointing an Enterprise Ku VSAT System

Open Full Screen ↗

Performing a JUPITER Installation

Open Full Screen ↗

Troubleshooting a New Installation

Let's Connect

I'm actively exploring new opportunities. Feel free to reach out.

📄 Resume (Google Docs) ↗
📞 410-917-1911